General Terms and Conditions
Responsible:
Aurelia Hack
Ganghoferstr. 91,
81373 Munich
Email: hello@aureliahack.com
1. Scope of Application
These terms apply to all legal transactions of the "Coaching/Seminar/Facilitation/Workshop/Training/Programme – Organiser", also referred to as the "Service" under this contract, entered into with its business partner, hereinafter referred to as "Participant", "Customer" or "Client".
Amendments to these terms and conditions will be communicated to the Participant in writing. They shall be deemed approved unless the Participant raises an objection. The Participant must send any objection to the Organiser within two weeks of notification of the changes.
These General Terms and Conditions (GTC) apply exclusively. Terms and conditions of the contractual partner that conflict with, deviate from, or depart from these GTC to the disadvantage of the Organiser relative to the statutory provisions shall not be recognised, unless their applicability has been expressly agreed to in writing.
Legally relevant declarations and notifications by the Participant in relation to the contract (e.g. the setting of deadlines) must be submitted in writing, i.e. in written or text form (e.g. letter, email, fax). Statutory formal requirements and further evidentiary requirements, in particular in the event of doubt regarding the legitimacy of the person making the declaration, remain unaffected.
The contractual language is German. Insofar as these GTC, contractual offers, contractual supplements or other parts of the contract — regardless of which party introduced them — are translated into another language for informational purposes, only the German-language version shall apply for questions of interpretation.
The individual provisions of these GTC apply to consumers and entrepreneurs within the meaning of Section 310 of the German Civil Code (BGB). These GTC also apply to all future transactions with the contractual partner.
2. Subject Matter of the Contract
The subject matter of the contract is set out in the assignment description. The Organiser reserves the right to make changes to the services after the start of the training for reasons of more effective and efficient achievement of objectives in the Customer's interest. The Service corresponds to the complete assignment description. Elements will only be changed by prior agreement.
3. Formation of the Contract
A contract with the Organiser is formed by submission of the completed registration form/contract/offer signed by both parties, or by a confirmation via email, provided that the completed and signed registration form/contract/offer is submitted subsequently.
Each Participant (or the contractual partner) will receive a confirmation or a rejection letter after receipt of their registration form.
4. Participation and Registration
The number of participants agreed in the assignment description are entitled to take part in the event. Any changes must be notified to the Organiser in advance.
In the case of a group event (e.g. a company outing), the person responsible for or authorised to give instructions to the participants concludes a participation contract on behalf of and for the group.
5. Contract Term
The contract begins and ends at the agreed point in time.
Dates are fixed in advance and, unless otherwise agreed, must be adhered to.
6. Costs and Fees
For business relationships, companies and organisations:
The respective participation fees are due at the start of the programme, training/workshop or event. Payments may be made in instalments by agreement; any such agreement must generally be made prior to invoicing. Taking into account the arrangements made, the invoice will be sent by the Organiser as a PDF document by email four weeks before the start of the seminar/programme — or, if shorter, directly at the time the offer is accepted.
An obligation to pay the event fees exists even if the sessions are not attended, or are attended only in part.
Payments are made by bank transfer in accordance with the payment terms stated on the invoice or agreed in the contract.
The Client receives an invoice which must be settled within the payment period stated therein without deductions. If the payment deadlines are exceeded, the Organiser is entitled to default interest at a rate of 2% without further reminder. The right to assert any further damages remains unaffected.
All services are understood to be inclusive/exclusive of the statutory value added tax of 19%.
Private customers and private clients:
Invoices addressed by the Organiser to private customers are payable within 14 days of receipt of the invoice.
Instalment payments are possible by agreement and will be recorded in writing.
7. Further Provisions
The rules for the trainings, workshops, programmes, seminars and events, as set out in the respective information and registration documents, apply. Unless otherwise agreed, the venue is provided by the Participant. For events organised by the trainer, the conditions of the venue apply. Any costs arising for accommodation and further catering are to be borne by the participants themselves.
8. Withdrawal
The Organiser reserves the right, up to 4 weeks before the agreed date and after exhausting all options, to cancel or terminate the event if it is not reasonable to hold it because the booking volume for the event is so low that the resulting costs relating to that event would exceed the limit of economic reasonableness.
This right of withdrawal exists only if the Organiser can demonstrate the reasons leading to the withdrawal and has offered the Participant/Client a comparable alternative. Services already rendered (such as the preparation of materials) will be invoiced to the Client on a pro rata basis. If the participation fee has already been paid in full, it will be [refunded]* on a pro rata basis to the extent of the contractually owed services not yet rendered. In this case, the Contractor is not liable for travel already booked by car (e.g. rental car), train or air.
[Note: In the German original this sentence breaks off ("wird diese anteilig … oder"). I have completed it in the evident sense — "will be refunded on a pro rata basis". Please confirm this matches your intent in the German text.]
9. Cancellation Period / Cancellation of a Service
Business relationships, companies and organisations:
The following provisions relate to the entire booking. A booking/service comprises all training/workshop units/components and further contractually agreed components.
The booking of a service may be cancelled in accordance with the following provisions:
9.1 A cancellation must be made in writing.
9.2 Cancellations and rescheduling by the Customer
(1) Agreed dates for workshops, trainings or coaching sessions are binding. Rescheduling or cancellation by the Customer is possible free of charge up to 14 days before the agreed date.
(2) In the event of cancellation or rescheduling at shorter notice, a cancellation fee becomes payable as follows:
-
Up to 4 days before the date: 50% of the agreed fee.
-
Less than 24 hours before the date: 100% of the agreed fee (with credit for expenses saved pursuant to Section 615 BGB).
(3) Third-party costs already incurred and non-cancellable (e.g. travel or hotel costs) are to be reimbursed by the Customer in full in every case.
10. Rescheduling
If the dates initially set for an event consisting of several sessions cannot be met for important reasons, the Contractor reserves the right, with prior notice of 5 days, to cancel and reschedule them for another time. In the event of illness on the part of the Contractor, a replacement date will be found. Where this is not possible or desired by the Client, further solutions will be found to make up the Service.
The conceptual work and content produced (such as workbooks, handouts, presentations) will be made available on a pro rata basis and may be invoiced by the Contractor.
Should the Participant/Client (here meaning the group) need to reschedule a date, this can take place free of charge up to two weeks before the date, on condition that a replacement date is arranged within the following six weeks, subject to the Organiser's availability.
If the date is not made up within six weeks, even though the Organiser has offered two replacement dates, the obligation to render the service owed for that date lapses.
If a date is rescheduled less than two weeks before the event, a rescheduling fee of 50% of the Service will be invoiced. This also applies to recurring dates, for example within a training series.
Rescheduling of individual sessions within a business relationship (business coaching, individual constellation, etc.):
Rescheduling of individual sessions is free of charge up to 32 hours in advance. In the event of rescheduling on the same (working) day, an additional rescheduling fee of 20% of the 60-minute fee will be invoiced.
11. Copyright
All materials and exercises handed out to participants are, unless otherwise agreed, included in the agreed remuneration. The materials are intended for the personal use of the client.
The copyright in the coaching concepts and materials belongs solely to the Organiser, Aurelia Hack. The Participant is not permitted to reproduce the materials in whole or in part and/or make them available to third parties without the written consent of the Organiser, Aurelia Hack. Publication, including in part, is prohibited.
12. General Provisions
Each Participant bears full responsibility for themselves and their actions within and outside the events and is liable for any damage they cause. Programmes, trainings or individual seminars do not constitute psychotherapy and cannot replace it. Participation presupposes normal psychological and physical resilience.
As a reputable trainer and consultant, I, Aurelia Hack, hereby expressly affirm that I do not belong to any cult. This is contrary to my fundamental outlook on life.
Coaching sessions are conducted either in person or online, as agreed. Online coaching is carried out on an individual, solution-oriented basis, without a fixed curriculum or assessment of results.
The coaching offered does not constitute distance learning within the meaning of the German Distance Learning Protection Act (Fernunterrichtsschutzgesetz), as it neither follows a binding curriculum nor includes any assessment of results.
13. Data Protection
Personal data is stored and processed automatically by the Organiser in connection with participation, but is not passed on to third parties. All personal data is handled in accordance with the provisions of the General Data Protection Regulation (Art. 6 GDPR) and the German Federal Data Protection Act (Bundesdatenschutzgesetz). Further detailed information on data protection can also be found in the privacy policy on the following website: https://www.aureliahack.com/datenschutzerkl%C3%A4rung
The use and/or implementation of participant materials and concepts and/or their presentation under the German Copyright Act (UrhG) is carried out exclusively by the Organiser, Aurelia Hack, or with her express written consent.
14. Severability Clause
The invalidity of individual provisions of these General Terms and Conditions shall not result in the invalidity of the entire terms and conditions.
As at: 13 August 2025